Supervisor: GENERAL MANAGER Department: MAINTENANCE Location: THM PROPERTY FLSA Status: EXEMPT
SUMMARY Maintains and performs general repairs of buildings and maintains grounds by performing the following duties
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS • Handle all equipment repairs – contacting vendors, gathering bids, presenting to Regional Engineer and Regional Director of Operations for approval • Complete all warranty submittals to corporate maintenance staff • Complete monthly maintenance inventory, submit supply orders to General Managers • Conduct room PMs with support of maintenance personnel • Track room PMs accurately, ensure both hotels complete all rooms every quarter • Coverage of daily maintenance duties when call off occurs (and/or during vacation days) • Daily review of pool chemical logs and maintain and service pool and spa areas including testing and recording as stated by State and City regulations • Must have CPO certification • Point of contact during all Regional Engineer visits, the Chief Engineer should spend the entire visit with Regional Engineer • Weekly property walks with General Manager, create list of repairs needed and delegate accordingly • Weekly manager meeting participation • Monitor Quore, ensure maintenance personnel is accurately using Quore (if applicable) • Actively monitor guest scores and make necessary adjustments to improve maintenance scores • Track expenses vs monthly budget to ensure they are in line • Be on-call for any and all after hours emergencies – responding promptly if needed • Ensure QAs are PASS score for condition scores • Oversee houseman at both hotels and train new maintenance personnel • Complete any larger special projects needed by the hotel • Receives written work orders or verbal instructions from supervisor • Cleans internal areas of buildings, including sweeping and mopping • Maintains cleanliness of public areas, storage areas, and parking lot • Empties trash cans and consolidates trash for weekly pickup • Repairs parking lot and sidewalks with asphalt, cold patching materials and concrete • Operates snow removal equipment to maintain parking lots and sidewalks • Maintains and repairs buildings’ plumbing and electrical systems, including replacing worn or defective parts such as switches and fuses • Maintains all fixtures and equipment according to preventative maintenance schedule, and records such as maintenance in log book and Property Preservation Calendar • Replaces worn or damaged parts such as hoses, wiring, and belts, in machines and equipment such as truck , street sweeper, and riding mower • Assists other departments with moving furniture and unloading and storing supplies • Keeps accurate records of key control changes • All other duties as assigned
COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies: • Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions • Customer Service –Responds promptly to customer needs; Responds promptly to requests for service and assistance • Team Work – Contributes to building a positive team spirit • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment • Organizational Support – Follows policies and procedures including but not limited to, dress code policies • Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time • Dependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan • Initiative – Asks for and offers help when needed • Interpersonal – Maintains confidentiality • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently • Professionalism – Treats others with respect and consideration regardless of their status or position • Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity • Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
EDUCATION/EXPERIENCE One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination or education and experience
LANGUAGE ABILITY Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS None required
CERTIFICATES AND LICENSES None required
SUPERVISORY RESPONSIBILITIES None
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non- weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Residence Inn Marriott
When on the road for an extended period, our guests need space to spread out, maintain their life’s pace and restore their energy to help them maintain a healthy balance and routine while traveling. Residence Inn offers them a seamless blend of modern style and functionality that allows them to settle in and thrive.
Residence Inn properties are designed as all-suite hotels that offer studio, one-bedroom and two-bedroom suites. Guests looking for a revitalizing sleep experience will enjoy the hotel’s plush mattresses and crisp linens, while guests focused on being productive will value their suite’s large, well-lit work desk, ergonomic chair and complimentary high-speed Internet access. Designed for stays of five nights or more, each suite also has a fully-equipped kitchen with a coffeemaker, microwave oven and residential-sized appliances.
The Residence Inn’s complimentary breakfast has a variety of great options, including specially made featured items. Guests can start their day off right with healthy food choices and, with a convenient to-go offering, can make sure they do not miss the most important meal of the day.
Extending the feeling of comfortable living on the road, Residence Inn offers guests inviting and functional public spaces to relax or collaborate. Road warriors and families alike enjoy the hotel’s grocery delivery service, complimentary Wi-Fi, 24-hour onsite food and beverage market, dry cleaning services, and onsite guest laundry room. The hotel’s weeknight evening gatherings offer a casual, relaxing environment where guests can be as social as they want, while enjoying light fare. The hotel also maintains a business library where guests can fax, copy and print materials, and provides guests with a swimming pool, whirlpool, exercise room and Sport Court®.
Since his first hotel acquisition in 1982, Gary Tharaldson has owned over 350 hotel properties throughout the United States. He has been instrumental in developing prototype properties for the likes of Marriott and Hilton, and has received numerous Developer of the Year awards from the same highly respected franchise companies.
Tharaldson Hospitality Management LLC, operates a portfolio of business class hotels under franchise license agreements with Intercontinental Hotels Group, Marriott International and Hilton. Our goal is to maximize the operational quality and financial performance of our hotels, grow market share and enhance the performance of our hotels through the constant pursuit of superior levels of quality, efficiency and service.
Our people are our strength and we believe in allowing individuals at all levels the freedom to be creative, solve problems and implement their decisions. THM, formed in January 2011, currently provides management services for 32 hotels 14 states, with several more opening in 2017. 6.
– Company Mission Statement –
Tharaldson Hospitality Management’s mission is to operate the most profitable hotels in the world by hiring the brightest people and providing them with the tools and know-how to produce industry-leading bottom lines. We will constantly pursue this mission while never sacrificing the satisfaction of our guests or employees.
Company Website: tharaldsonhm.com
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